FAQ
Frequently asked questions
Everything about the serum, ordering and delivery in one place.
Is it suitable for sensitive skin?
It's fragrance-free, dye-free and essential-oil-free, at pH 5.2. If your skin is reactive, patch test on a small area first. If it stings or burns, rinse it off and stop.
Why is it blue? Is that normal?
Yes. At 3%, the GHK-Cu copper peptide turns the serum deep blue on its own. Nothing is added for colour. It spreads thin and disappears as it absorbs.
Does it have a scent?
No fragrance is added. Like most fragrance-free formulas it isn't completely odourless: you may notice a faint natural scent from the actives, which fades as it absorbs.
How does it feel on the skin?
Water-light and quick to absorb. Some people feel a light film for a few seconds while it settles; moisturiser on top seals it in. It sits well under sunscreen and makeup.
Can I use it with retinol, vitamin C or acids?
Use those at a different time of day, for example vitamin C in the morning and LAVYN at night, and keep retinol and strong acids (AHA, BHA) to alternate nights. Layer freely with moisturisers, hyaluronic acid, ceramides, sunscreen and makeup.
When will I see results?
Hydration from the first use. Skin tends to feel softer within 1–2 weeks, and texture starts to look smoother around week 4. Give it 8 weeks of daily use for the full picture. Results vary from person to person.
How should I store it?
Cap on, below 25°C and out of direct sun. In summer, a cool cupboard is better than a hot bathroom shelf. Use within 12 months of opening.
Who is it for, and where do I apply it?
Women and men, every skin tone. Apply to the face and neck, avoiding the eye area and broken skin.
How long does one bottle last?
With 3–4 drops morning and night, a 30 mL bottle lasts roughly two to three months.
How do I pay? Do I need a card?
No card needed, and there is no cash on delivery: payment is settled first. Pay by bank transfer, Raast, JazzCash or Easypaisa. Payment details appear on your order confirmation and in your email, then WhatsApp us the screenshot with your order number. Unpaid orders are cancelled after 72 hours. How to order and pay
How much is delivery, and how long does it take?
Delivery is free all over Pakistan by TCS or Leopards. There is no cash on delivery: payment is settled in full before we dispatch. Once your payment is confirmed we post your order, and delivery takes 3 to 5 business days.
Can I return it?
Unopened, sealed bottles can be returned within 7 days of delivery for a refund. If your parcel arrives damaged or leaking, WhatsApp us photos within 24 hours and we'll replace it free. Refund policy
Still have a question? WhatsApp +92 370 4440 104 or email hello@lavynskin.com.